To use MobileLink, you must be have an Enterprise Premium LunaVoice seat and have this service turned on. If you're not sure, contact LunaTech support for assistance.
Logging into MobileLink
If you've not already done so, download the Broadsoft MobileLink app from the the App Store.
The app icon looks like so be sure to download it and not another app with the same name.
Once installed, login using your LunaVoice credentials (i.e. a username and password that LunaTech provides to you).. You generally only need to do this once unless you inadvertently log out of the app.
1. Click on "Advanced Login."
2. Enter your credentials below.
User Name. This is the same as your LunaVoice user profile. If you have a DID, it would look something like: firstname.lastname@example.org
Password. This is the your web login password to your LunaVoice service.
If you don't have the above info, please contact LunaTech support for assistance.
Telephone. Enter the mobile number of your smartphone, including the area code.
Host Name (or URL). You must enter http://masteraccess.com here in order to login to your service.
Once complete, click on Login to begin.
Choose Your Settings
There a many settings in the app that are at your control. However, there are only two places you need to concern yourself with that give you on-demand control of the full mobility experience of the app.
1. Upon login, you're taken to the Call Settings screen. Scroll down until you get to the section called BROADWORKS and click on "Mobility."
2. Once you click Mobility, you'll see its settings and controls.
Most of these preference will be pre-enabled for you by LunaTech; however, the only settings you want to adjust to your personal preference are the "Phones to Ring" and "Require Confirmation." You can also change these back and forth on-the-fly as you wish.
Phones To Ring. Your choices are Fixed, Mobile, or Both.
- Fixed only rings work calls at your desk phone (if you have one). You can still make calls from your smartphone with MobileLink but calls to you will only ring your office.
- Mobile will only ring work calls to your smartphone, skipping your office phone altogether.
- Both rings your desk phone as well as your smartphone, allowing you to pick up the call on either device.
Require Confirmation. If enabled, this is useful if you use your own smartphone for both personal and business use as it alerts you to the fact that the call is a work call that you can either accept or reject.
With this setting on, when a work call comes to your phone, you will first hear a recorded message say "Press any key to accept this call." If you don't want to take the call ignore or hang-up and the call will get routed back to your office phone's voicemail.
If you want to take the call, press any digit on your phone's keypad.
Note: You only have a few seconds to decide on this otherwise your office voicemail will pick-up the call automatically, thinking that you're simply unavailable. You can increase the number of rings before voicemail picks-up to increase your time to accept the call.
If disabled, however, you skip this confirmation process and immediately get the call upon answering the phone. This is particularly useful if your smartphone is a company phone which is used exclusively (or mostly) for business purposes.
As you make changes, be sure to click Save on the top right of the of the app when you change these settings otherwise you preferences won't be.
3. With the above set, you should still be in the Call Settings screen. Scroll back up to CALL OPTIONS as seen below and click observer the "Dialing Service" option.
Dialing Service. Your choices are iPhone, Call Through, Call Back, Always Ask.
- iPhone will always dial the call via your iPhone and never through your company PBX. You DO NOT want to do this as it defeats the point of using the app.
- Call Through will always put your call through your company PBX. It first dials into the the PBX to get dial tone and then it connects you with the call. This is the most popular choice and you can always change these settings whenever you need to.
- Call Back is helpful if you're overseas and roaming and better off receiving a call -- not making one, which can be expensive. MobileLink will call your company PBX briefly to arrange the call and then hang-up. It will then call you back, patching the person you are trying to call to you, hence you're receiving the call, not making it.
- Always Ask, as its name implies, will ask you every single time you make a call through MobileLink what kind of dial you want to make: iPhone, Call Through, or Call Back.
Using the Directory
Your MobileLink Directory looks the like one below.
Unlike your iPhone, this screen starts-off empty until you search for someone. Just tap into the Search bar and you'll see the following change below.
- All will search you directory of company users stored on the PBX as well as all the contacts stored on your smartphone.
- Directory will search only the company directory of users in your organization. Depending on how much user information is populated on the PBX, you can see a user's name, title, email, work and mobile phone, address, location, etc.
- Local just searches whatever users are stored specifically on your smartphone's address book or contacts.
Type the first few letters of the name of the person you want to search for to drill your list of contacts to find them quickly.
The History tab will show you your call history in chronological order. You will notice icons next to each telephone number in your history. These icons illustrate whether a call was placed by you, received by you, or missed. Click on any number to be able to dial that number back.
The Dial Pad
This where you dial not just external numbers but you can also dial others in your company by extension as well.
The big green button above will dial the number you type in. It you don't dial anything and then tap it, it will populate the dialer with the last number you dialed for easy re-dial.
The button to the right will give you the option to dial your company voicemail as well as "pull" a live call from your desk phone to your MobileLink app. This is useful if you're on an active call at your desk and need to leave but don't want to lose the call.
Clicking on "Call Pull" will literally and transparently move your active call from your desk phone to your mobile.
Finally, the green dial bar at the top can also accept paste commands. So if you happen to see a number online or somewhere not in your contacts, you can select that number and then paste into the green dial bar at the top and dial that number.
Turning your MobileLink App "off"
If you wish to not receive work calls on your cell for a certain period of time, it is best to do the following rather than logging out:
- Go to Call Settings
- Phones to Ring
- Change to "Fixed"
Doing this will cause all calls to go to your desk phone only. Even if you do not have a desk phone, you can pick this option in order to allow calls to not come through to your mobile.