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How to Setup MobileLink on an iPhone

Installing/Logging into MobileLink

If you've not already done so, download the Broadsoft MobileLink app from the the App Store.
The app icon looks like   .

Once installed, proceed to the following steps: 

1.  Login using your LunaVoice credentials (i.e. a username and password that LunaTech provides to you). You generally only need to do this once unless you inadvertently log out of the app. (If you don't have your login credentials, please contact LunaTech support at 818-287-6521, option 1 for assistance.)

  • User Name.  This is the same as your LunaVoice user profile.  If you have a DID, it would be something like: 3105551212@yourdomain.com.
  • Password.  This is the your web login password to your LunaVoice service.
  • Telephone.  Enter the mobile number of your smartphone, including the area code (no country code or dashes, i.e. 3101231234).
  • Host Name (or URL).  Enter http://masteraccess.com.
  • Click Login.


Choose Your Settings

  1. Upon login, go to the Call Settings screen (unless you are taken there automatically upon login). 
  2. Scroll down until you get to the section called BROADWORKS.
  3. Under Broadworks, find Anywhere and make sure it says Enabled.  If not, click into Anywhere, turn Enable/make Active ON and click Save.
  4. When back on the main Call Settings screen.  Scroll back up to CALL OPTIONS and click on the Dialing Service option.  Under this option, choose Call Through.  Call Through will always put your call through your company PBX (phone system).  It first dials into the phone system to get dial tone (you might see a 712 number come up on your screen) and then it connects you with the call you are placing.
     
    • Note: You will see multiple choices under the Dialing Service option.  Even though, you will want to choose Call Through, the definitions for the choices are described below:
      • iPhone will always dial the call via your iPhone (using your iPhone's caller ID) and never through your company PBX.  You DO NOT want to do this as it defeats the point of using the app.

      • Call Back is helpful if you're overseas and roaming and better off receiving a call -- not making one, which can be expensive.  MobileLink will call your company PBX briefly to arrange the call and then hang-up.  It will then call you back, patching the person you are trying to call to you, hence you're receiving the call, not making it.

      • Always Ask, as its name implies, will ask you every single time you make a call through MobileLink what kind of dial you want to make:  iPhone, Call Through, or Call Back.

 

Using the Directory

Your MobileLink Directory looks the like one below.

 

Unlike your iPhone, this screen starts-off empty until you search for someone.  Just tap into the Search bar and you'll see the following change below.

  • All will search your directory of company users stored on the PBX as well as all the contacts stored on your smartphone.  This is the most popular choice.

  • Directory will search only the company directory of users in your organization. Depending on how much user information is populated on the PBX, you can see a user's name, title, email, work and mobile phone, address, location, etc.

  • Local just searches whatever users are stored specifically in your smartphone's address book or contacts.

Type the first few letters of the name of the person you want to search for and your directory will begin to populate.

 

History

The History tab will show you your call history in chronological order.  You will notice icons next to each telephone number in your history.  These icons illustrate whether a call was placed by you, received by you, or missed.  Click on any number to be able to dial that number back.

 

The Dial Pad

On the dial pad, you can dial external numbers as well as dial members of your company by extension.  

 

The big green button above will dial the number you type in.  It you don't dial anything and then tap it, it will populate the dialer with the last number you dialed for easy re-dial.

The button to the right will give you the option to dial your company voicemail as well as "pull" a live call from your desk phone to your MobileLink app.  This is useful if you're on an active call at your desk and need to leave but don't want to lose the call.  Clicking on "Call Pull" will literally and transparently move your active call from your desk phone to your mobile.

Finally, the green dial bar at the top can also accept paste commands.  So if you happen to see a number online or somewhere not in your contacts, you can select that number and then paste into the green dial bar at the top to dial that number.

 

Turning your MobileLink App "off"

If you wish to not receive work calls on your cell for a certain period of time, it is best to do the following rather than logging out:

  • Go to Call Settings
  • Anywhere
  • Turn Enable/make Active OFF
  • Click Save

 

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